Tuyển Guest Services Director

[gpotaylor]

Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application & CV in English
* Job description

You will set standard and constantly work at maintaining and improving service levels, including:

• Facilities, linens and amenities are always impeccable
• Building and facilities are always optimized for patient and visitor comfort
• All food & beverage services meet and exceed patient and visitor requirement & preferences
• All hospital services are always supplied with all required goods & services
• All the above is done at or above hospital quality standard and within budgetary guidelines

You will lead, guide, coach and oversee the following departments:

• Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
• Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
• Engineering & maintenance, building services, led by our Chief Engineer
• Hospital security, safety and drivers, led by our Chief of Security
• Purchasing, medical and non-medical, led by our Purchasing Manager.

You are in charge of:

• Quality and compliance for all services provided
• Complaints handling and quality improvement projects
• Lead or oversee various development or improvement projects
• People management, working with your departmental managers and HR
• Establishing the department’s budget and managing services to the budget
• Negotiating and managing external services and supply contract, including issue and conflict resolution
• Participating in the hospital overall management, as Head of Department
• Liaise with various external parties in support of your responsibilities

* Job requirements

• University degree, or equivalent through experience and other training
• Managerial experience in hospitality/ hotel/ real estate services. Could be in hospital, hotel, hospitality, building/ real estate (services)
• Back ground in service improvement/ operational excellence/ quality management in services. Could be in corporate or consulting environment or mixed
• Strong people management skills, change management track record
• Budget control
• Fluency in Vietnamese and English

* Benefit:

• Attractive salary. From 2000$
• Working in a professional international hospital environment
• Bonuses according to the hospital’s policies and business operations
• Enjoy insurance and other benefits as prescribed
• Professional, youthful and dynamic working environment

* How to apply:

• Interested candidates send CV to e-mail [email protected] with e-mail Subject: Name – Year of Birth – Location (for example: Nguyen Hong Phuong – 1985 –CSD-HH)
• Phone: 02471096868.