Tuyển Guest Services Director


New member
Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application & CV in English
* Job description

You will set standard and constantly work at maintaining and improving service levels, including:

  • Facilities, linens and amenities are always impeccable
  • Building and facilities are always optimized for patient and visitor comfort
  • All food & beverage services meet and exceed patient and visitor requirement & preferences
  • All hospital services are always supplied with all required goods & services
  • All the above is done at or above hospital quality standard and within budgetary guidelines
You will lead, guide, coach and oversee the following departments:

  • Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
  • Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
  • Engineering & maintenance, building services, led by our Chief Engineer
  • Hospital security, safety and drivers, led by our Chief of Security
  • Purchasing, medical and non-medical, led by our Purchasing Manager.
You are in charge of:

  • Quality and compliance for all services provided
  • Complaints handling and quality improvement projects
  • Lead or oversee various development or improvement projects
  • People management, working with your departmental managers and HR
  • Establishing the department’s budget and managing services to the budget
  • Negotiating and managing external services and supply contract, including issue and conflict resolution
  • Participating in the hospital overall management, as Head of Department
  • Liaise with various external parties in support of your responsibilities
* Job requirements

  • University degree, or equivalent through experience and other training
  • Managerial experience in hospitality/ hotel/ real estate services. Could be in hospital, hotel, hospitality, building/ real estate (services)
  • Back ground in service improvement/ operational excellence/ quality management in services. Could be in corporate or consulting environment or mixed
  • Strong people management skills, change management track record
  • Budget control
  • Fluency in Vietnamese and English
* Benefit:

  • Attractive salary. From 2000$
  • Working in a professional international hospital environment
  • Bonuses according to the hospital’s policies and business operations
  • Enjoy insurance and other benefits as prescribed
  • Professional, youthful and dynamic working environment
* How to apply:

  • Interested candidates send CV to e-mail [email protected] with e-mail Subject: Name – Year of Birth – Location (for example: Nguyen Hong Phuong – 1985 –CSD-HH)
  • Phone: 02471096868.